Bulawayo Progressive
Residents Association (BPRA) is stepping up its social networking campaign as a
means to increase the reach of the information it disseminates and promote
citizen participation in local governance. This is in line with the
association’s belief that citizen participation in discourses on service
delivery and local governance is important in ensuring that the socio-economic
needs of residents are considered in the day to day operations of the national
and local authorities. This follows a week long social media training workshop
hosted by OSISA in Magaliesburg, South Africa which was attended by the BPRA
Information Manager, Mr Zibusiso Dube. Among issues leant at the workshop was
how to link various social networking sites for enhanced reach to stakeholders,
and how to manage content on the sites for maximum impact.
The social networking
sites, encompassing Facebook, twitter, blogger, YouTube and possibly Picasa
will be aimed at serving three key functions. Firstly, availing residents with
critical information pertaining to service delivery and local governance.
Secondly, to provide platforms for residents to share their views and wishes on
service delivery and governance issues. And lastly, to act as tools to bring to
the fore anomalies in service delivery and execution of public mandates by
holders of public office in order to promote accountability in their
operations. The use of social networks as important communication tools comes
after a realisation that they are a good medium to reach to the youth, who most
often constitute a sizeable portion of the populace and are generally apathetic
when it comes to issues of governance and service delivery.
Importantly, the social
networking sites will allow the association to employ use of multiple media
forms – text, video and images – to communicate with residents, and they will
enable two way communication between BPRA and its various stakeholders. The
association therefore calls upon residents, partners and other stakeholders to
participate in the online discourses on critical issues affecting the lives of
not only the residents of Bulawayo, but Zimbabweans at large.
There is a growing importance on two-way client touch points where building brand loyalty means being connected to the responses of clients and responding to them in turn.
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