Issues Raised by Residents
Commitments made by Service provider
Action to be taken by BPRA
· Disconnection of lines
· Unavailability of TelOne facilities in some wards
· Unclear billing system
· If residents approach the offices and make payment plans, they will be reconnected.
· Efforts are being made to ensure that the whole of Bulawayo has access to TelOne lines.
· Residents with billing problems should approach TelOne staff for clarification on their bills.
· Charging no interest on overdue accounts, telephone extensions and reconnection fees ( to be reviewed when the economy stabilizes),
· Make follow up consultative meetings to map/monitor commitments and resolutions made by TelOne.
· Gather grievances and complaints raised by residents and engage TelOne
· Mobilise residents to monitor TelOne.
· Failure to follow the monthly schedule of refuse collection.
· Disconnection of Water for residents
· Ownership of houses for Mabuthweni and Pelandaba residents
· Engagement of debt collectors to deal with debts from residents
· Council should budget for more dams and resuscitation of recreational facilities
· Council should stop harassment and ensure viability of informal trading.
· Why is maternity fees still charged at $50 instead of the $30 mentioned by the mayor?
· A proper refuse collection schedule to be produced and distributed to residents through the structures of the association.
· Residents need to make payment plans with council staff prior to reconnection.
· Council will debate it upon receipt of official correspondence from the residents and local councilor.
· Improving the frequency of refuse collection to at least twice a month compared to once a month which BCC is currently capacitated to do.
· Residents should push for the resuscitation of recreational facilities in the budget.
· Cushioning the plight of those who lose their jobs to closing companies by providing them with vending stalls
· Immediately attending to the problem of maternity fees.
· BPRA shall distribute refuse collection schedules and monitor the local authority.
· BPRA shall organize ward consultative meetings to encourage residents to make payment plans.
· A special meeting to discuss the ownership of houses in ward 13 shall be organized to come up with a clear action plan.
· BPRA to produce a document on the council’s budget priorities.
· Keeping track of new vending stalls to be availed by council.
· Monitoring compliance by council staff
· Return the thermal power station to the local authority
· Corruption by ZESA officials
· The winter load shedding schedule was availed. Why is the summer one not being availed considering that electricity consumption is low during this time of the year.
· Disconnection of electricity
· Unavailability of electricity in places such as Emganwini and Cowdray Park.
· Flawed billing system
· The return of the Bulawayo Thermal Power Station to the Bulawayo City Council is a policy issue which residents need to push at policy not implementation level.
· Task-force teams should be set up to ensure that ZESA and residents thwarts corrupt ZESA officials
· Load shedding schedules will be produced and when they are changes they shall be communicated.
· Residents need to come to ZESA offices to make arrangement for payments.
· Making special provisions for the elderly who come forward to make payment arrangements depending on how much they can afford to pay.
· Work shall begin in the next 6 months to ensure that there is electricity throughout Bulawayo.
· Setting up a gas power station in Lupane which is part of an extension drive to provide adequate energy in the country.
· Installing 2 additional machines in each of the country’s 5 power-generating stations (Bulawayo, Hwange, Kariba, Munyati and Harare).
· ZESA is working on making sure that everybody uses a prepaid meter
· Residents shall mobilize MPs to push for the retaining of the Bulawayo Thermal Power station.
· BPRA shall arrange meetings to alert residents on the hazards of bribing ZESA officials.
· BPRA, through its ward committees shall monitor the timetable
· BPRA shall organize meetings to encourage residents to pay bills no matter how little it can be.
· Constant engagement with ZESA shall be maintained to ensure fair billing and availability of electricity.