Commuter operators operating from Sekusile terminus in ward 22 have passed complaints about the lack of community engagement by service providers. It is alleged that one company, not known to residents, erected bill boards at the terminus to help commuters locate public taxis. No efforts were made to inform commuter operators of the new development as such the facilities are a white elephant. Commuters do not make use of the notices as they continue to board from undesignated areas. The commuter operators have said that had they been formally notified of the developments they would gladly make use them. They added that all service providers should engage locals in the areas they will be working in.
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